Terms, Conditions & FAQ
of Website Use

 

ACCEPTANCE OF TERMS

Your access to and use of www.garraways.co.uk, ("The Website") or any other affiliated site that is run by or linking to Garraways and is owned run or maintained by Louis Rintoul of www.b2bdesign.co.uk & Garraways is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website, you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions, you must immediately stop using the Website.


ADVICE

The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.


CHANGES TO WEBSITE

Garraways reserves the right to:
Change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Garraways shall not be liable to you for any such change or removal; and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed your acceptance of such change.

OWNERSHIP

All goods remain the property of J. D. Morris T/A Garraways until paid for in full, to Garraways


DELIVERY TIMES

Providing orders are placed before 3pm we operate a next day delivery service where possible however in the event we are out of stock we will send the items as soon possible. Delivery times for machines vary - for further details ring 0161 763 4872


DELIVERY CHARGES

The delivery charge is calculated by the total price of the all items ordered; this is automatically calculated in the shopping cart for you. (e.g: orders under £45 incur a delivery charge of £9.99 Inc VAT ~ all other orders above £45 are exclusive of any delivery charges.)
Please Note additional charges apply for Channel isles or Scottish isles, Ireland & Scottish borders
ORDER ENQUIRIES

E-mail (info@garraways.co.uk) or call the helpline on 0161 763 4872


RETURNING GOODS

Any opened/used consumables will not be accepted for refund or exchange.
In regard to returning accessories (non coffee products), if you wish to return the goods which are not faulty we will accept returns up to 3 days after you have received the goods (for reference received time for the goods starts from the date you have signed for the goods (signature from Business Post carrier service is recorded for evidence).

The goods must be UNUSED and preferably un-opened or in the same condition in which they were delivered. We reserve the right to charge a 20% fee for returning and refunding the money and there will be a Re-Stocking & Handling fee of up to £20 on the product.

We reserve the right not to refund items that are returned in unusable or unsellable condition, (e.g - out of date, ripped packaging)

PLEASE NOTE: The cost and responsibility of returning non faulty or unwanted goods will also be the responsibility of the customer. We will only issue the refund once the goods are returned to us and we have agreed that the goods and packaging are in a satisfactory re-sellable condition and have not been used.
Whilst we will make every attempt to remedy this type of situation, we must emphasise it is everyone's interest to ensure the correct items are being ordered and suited for your particular requirements.

PLEASE NOTE: CUSTOMERS HAVE 3 DAYS AFTER RECEIPT OF GOODS TO NOTIFY US OF SUCH A FAULT OR DAMAGE.

COLOURS & IMAGES

The colour of goods may vary slightly from that shown on the website due to limitations of browser software, photo quality and monitors, Garraways also reserve the right to amend any designs or images without prior notice.

STOCK DATES (USE BY / SELL BY)

Garraways have a minimum 1 month policy no product shipped ever has less than 1 month of sale (exceptions can include fresh bake goods - cookies or promotional - low dated stock)


CONSUMER RIGHTS

None of these Terms and Conditions affect your statutory consumer rights.


CANCELLATIONS

You may cancel your coffee and accessories order up until the point when the order has been dispatched, this usually occurs within 16 hours of the order being placed but may be longer or shorter depending on the circumstances. If an order is cancelled before dispatch any charges payments made by the customer will be refunded in full providing the goods have not been dispatched.

If the order is cancelled and the goods have already been dispatched it will be dealt with as a ' return '.  And you the customer will be fully liable under the returns policy stated above.

PLEASE NOTE: By purchasing or entering into a lease agreement with Garraways the above conditions no longer apply... There is a maximum of 24 hours 'Grace Period' in which you the customer has chance to cancel the order. However after such time the customer cannot cancel or negate from there agreement, as equipment would have been allocated etc.

REFUNDS ON RETURNED GOODS

Refunds are given by credit or debit cards where possible however in most cases a credit note will be put on the customers account. Orders paid for by cheque or cash will be refunded by Company cheque unless otherwise stated, such amendment may result in a card admin fee of upto 5% depending on the amount. Please note their is a 5% handling charge on all returns as stated in the returns section above.


CHEQUE PAYMENTS

Please make cheques/postal orders payable to Garraways and send to the contact address together with your order and you contact details by selecting the invoice option on the payment page. Please where possible include as much information as possible such as Order ID numbers and company names.


SITE SECURITY

This website uses Google Checkouts Secure Payment System for all credit card and debit card transactions.

If, however, you would prefer to arrange an order or pay over the telephone, you can do this by selecting the invoice function and someone from Garraways will call to take payment.

This website has been enhanced to enable you to purchase our products online. We have a no-nonsense ordering system: simply make your purchases, and then pay at the checkout. You do not have to register to use this site.

PRIVACY

Garraways will never release your company details to third parties or other sources.


VALIDITY

Prices are subject to change without notice. We will however endeavour to maintain the listed prices.


ERRORS & OMISSIONS

The information included in this website have been checked for accuracy. Garraways will accept no liability for any errors or omissions in this information.


PRICES

All prices are in pounds sterling and exclude VAT and carriage


EXPORT

Unfortunately we are only a UK based company and do not offer overseas shipping.


LINKS TO THIRD PARTY WEBSITES

The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.


COPYRIGHT

All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Garraways or otherwise used by Garraways as permitted by law.

In accessing the Website, you agree that you will access the content solely for your personal or commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder Garraways.


DISCLAIMERS AND LIMITATION OF LIABILITY

The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, Garraways will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

Garraways makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else, which may be harmful or destructive.

Nothing in these Terms and Conditions shall be construed to exclude or limit the liability of Garraways for death or personal injury as a result of the negligence Garraways or that of its employees or agents.


INDEMNITY

You agree to indemnify and hold Garraways and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Garraways arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.


SEVERANCE

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.


GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.


Garraways © 2008

All Information And Data Contained Within This Website Including Images Are Copyright Of Louis Rintoul & John Morris Of Garraways © 2008 - Or Their Rightful Owners, Used With Permission Only.