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Customers Gave Our Website The Thumbs Up

Having recently launched a new version of our website, Garraways were keen to find out what our customers thought of the refresh.

Customers Gave Our Website The Thumbs Up

Having recently launched a new version of our website, Garraways were keen to find out what our customers thought of the refresh.

So, apart from general testing, we got in touch with the last customers to place an order on the old version of the website and the first customer to place an order on the new version as we were interested to discover not only what they thought about the changes we'd made, but about what brought them to Garraways in the first place.

Claire & Craig Niclasen - Birmingham

The first people we spoke to were Claire and Craig Niclasen from Birmingham. Claire and Craig placed the last ever order on our old website.

As coffee lovers, Claire and Craig started using Garraways as an alternative to buying coffee beans from supermarkets.

Their love of good coffee started after they bought a coffee grinder to start grinding their own beans at home. However the Niclasen's soon realised that sourcing beans from their local supermarkets was expensive.

They found that they could get better quality fresh beans at lower prices by shopping online which is how they first found Garraways. Claire and Craig have become fans of our Caffe Prima range, in particular the Roma, Decaf and Continental beans.

Now Claire and Craig club together with a group of friends to buy coffee as a syndicate, as this enables them to get the very best deals.

Regarding the website itself, they are very happy with the new 'look and feel' and will continue to use it to buy their coffee.

Elaine Robinson - Leeds

The next person we spoke to was Elaine Robson from Leeds. Elaine was the first person to put the new website through its paces, placing the very first order almost immediately after launch.

As an advocate of British made products, Elaine is delighted with the range available from Garraways; we freshly roast all our beans right here in the UK using traditional roasting equipment. The beans are then ground, if required by the customer, sealed and stamped with the date of roasting before dispatch.

Elaine loves the service that she receives as a Garraways customer and finds the prices to be amongst the best. She really likes the new and improved website and certainly prefers it to the old one. As do we.

We'd like to thank Elaine, Claire and Craig for their valuable feedback.

So what do you think of our new website?

Let us know at our Facebook page or by getting in touch via Twitter.

  • Garraways.co.uk
  • Like us on Facebook!
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If you'd like to speak to us directly, either email your comments to webmaster@garraways.co.uk
or call on

0800 865 4444

Garraways | A fresh approach to coffee

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