Customer Service 0800 865 4444
Equipment Service Line 0871 976 9788

Orders & Deliveries

FREE DELIVERY on Orders over £20.00*

Delivery charge is automatically calculated in the checkout process for you - based on postcode and on total price of all items ordered.

Delivery by DX & Tuffnells (All prices exc VAT)*

  • DX & Tuffnells Standard Parcels Service (Next Day Delivery) - Orders over £20.00 = FREE!*
  • DX & Tuffnells Standard Parcels Service (Next Day Delivery) - Orders under £20.00 = £4.99*

All orders must be placed by 3pm from Monday to Thursday to guarantee next day delivery, any orders placed on friday will arrive the following monday. Additional delivery service options also available in checkout for Mainland UK delivery. Costs for these services will be additional and clearly displayed in checkout.

Additional options include:

  • Before 12pm
  • Saturday delivery
  • FREE next day collection from Bolton warehouse, postcode BL2 6RT

Please contact our team with any queries.

*EXCLUSIONS APPLY: Please note additional charges will apply for Jersey (£25), Guernsey (£25), Ireland (£19), Northern Ireland (£16), the Channel Isles (£25) and the Isles of Scilly (£25).

Machine Deliveries

Delivery On All Machines Will Usually Be Between 2-14 Days After Payment Is Received.

Depending on the machine, some can take longer to supply than others if they are less common or require specific functions or customisation. In any case, after any machine purchase, you will be contacted to discuss and arrange delivery and installation.

If you need exact time periods for delivery to be accepted, please call 0800 865 4444


E-mail or call the helpline on 0800 865 4444


Any opened or used consumables will not be accepted for refund or exchange. In regard to returning accessories (non-food & drink products), if you wish to return goods which are not faulty we will accept returns up to 14 days after you have received delivery (for reference, received time for the goods starts from the date you have signed for the goods). The signature from the carrier service is recorded for reference. The goods must be UNUSED, UNOPENED and in the same condition in which they were delivered. We reserve the right to charge a 15% commission fee for refunding any money and there will be a Re-Stocking & Handling fee of up to £20 depending on the product. Please Note The cost and responsibility of returning non faulty or unwanted goods will also be the responsibility of the customer. We will only issue the refund once the goods are returned to us and we have agreed that the goods and packaging are in a satisfactory re-sellable condition and have not been used. Whilst we will make every attempt to remedy this type of situation, we must emphasise it is everyone's interest to ensure the correct items are being ordered and are suited for your particular requirements.

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