Customer Service 0800 865 4444
Equipment Service Line 0871 976 9788

Orders & Deliveries

FREE DELIVERY on Orders over £20.00*

Delivery charge is automatically calculated in the checkout process for you - based on postcode and on total price of all items ordered.

Orders delivered by Royal Mail & Tuffnells

All prices exc VAT*

Order ValueOrder WeightDelivery PriceDelivery ETA
£20.00 & OverOver 1kgFREE!*Next Day Delivery with Tuffnells (Standard Parcel Service)
£20.00 & OverUnder 1kgFREE!*2 Day Delivery with Royal Mail (Standard Parcel Service)
Under £20.00Over 1kg£4.99*Next Day Delivery with Tuffnells (Standard Parcel Service)
Under £20.00Under 1kg£4.99*2 Day Delivery with Royal Mail (Standard Parcel Service)

All orders must be placed by 3pm from Monday to Thursday to guarantee next day delivery, any orders placed on friday will arrive the following monday. Additional delivery service options also available in checkout for Mainland UK delivery. Costs for these services will be additional and clearly displayed in checkout.

Additional options include:

  • Before 12pm
  • Saturday delivery
  • FREE next day collection from Bolton warehouse, postcode BL2 6RT

Please contact our team with any queries.

*EXCLUSIONS APPLY:

Please note additional charges will apply for Jersey (£25), Guernsey (£25), Ireland (£19), Northern Ireland (£16), the Channel Isles (£25) and the Isles of Scilly (£25).

All deliveries under 1kg in weight will be delivered by Royal Mail 48 hour delivery and will not be subject to next day delivery.

Machine Deliveries

Delivery On All Machines Will Usually Be Between 2-14 Days After Payment Is Received.

Depending on the machine, some can take longer to supply than others if they are less common or require specific functions or customisation. In any case, after any machine purchase, you will be contacted to discuss and arrange delivery and installation.

If you need exact time periods for delivery to be accepted, please call 0800 865 4444

ORDER ENQUIRIES

E-mail enquires@garraways.co.uk or call the helpline on 0800 865 4444

RETURNING GOODS

Any opened or used consumables will not be accepted for refund or exchange. In regard to returning accessories (non-food & drink products), if you wish to return goods which are not faulty we will accept returns up to 14 days after you have received delivery (for reference, received time for the goods starts from the date you have signed for the goods). The signature from the carrier service is recorded for reference. The goods must be UNUSED, UNOPENED and in the same condition in which they were delivered. We reserve the right to charge a 15% commission fee for refunding any money and there will be a Re-Stocking & Handling fee of up to £20 depending on the product. Please Note The cost and responsibility of returning non faulty or unwanted goods will also be the responsibility of the customer. We will only issue the refund once the goods are returned to us and we have agreed that the goods and packaging are in a satisfactory re-sellable condition and have not been used. Whilst we will make every attempt to remedy this type of situation, we must emphasise it is everyone's interest to ensure the correct items are being ordered and are suited for your particular requirements.

Got a question about your order?

  • By submitting this request, you consent that Eden Springs (UK) Ltd processes your data for the purpose of providing you with a quote. Your data may be disclosed to other companies within the Eden Group and to data processors, within and outside the European Economic Area (EEA). Transfers outside the EEA are based on adequacy decisions or standard contractual clauses adopted by the European Commission. You may withdraw your consent at any time, and you may also exercise your right of access, as well as your rights to rectification, erasure, object, restriction of processing and to data portability by sending a request to: gdpr.inquiries@uk.edensprings.com , including your name and address for communication and verification purposes, and providing the necessary details to process your request. Further information about data protection can be found in our Privacy Policy at: https://www.garraways.co.uk/privacy-policy.

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