Customer Service 0800 865 4444
Equipment Service Line 0871 976 9788

Orders & Deliveries


Delivery charge is automatically calculated in the checkout process for you - based on shipping postcode and on total price of all items ordered.

Delivery by DX & Tuffnells (All prices exc VAT)*

  • DX & Tuffnells Standard Parcels Service (Up to 48 hours) - Orders up-to £10 = £3.99*
  • DX & Tuffnells Standard Parcels Service (Up to 48 hours) - Orders £10-£15 = £5.49*
  • DX & Tuffnells Standard Parcels Service (Up to 48 hours) - Orders £15-£48 = £6.99*
  • DX & Tuffnells Standard Parcels Service (Up to 48 hours) - Orders Over £48 = FREE!*

Additional delivery service options also available in checkout for Mainland UK delivery. Costs for these services will be additional and clearly displayed in checkout. Includes options for before 10:30am, before 12pm and Saturday delivery. FREE next day collection from our Bolton warehouse is also available as an option, postcode BL2 6RT. Please contact our team with any queries.

*EXCLUSIONS APPLY: Please note additional charges will apply for Channel Isles or Scottish Isles, Ireland, Isle of Man, Isle of Wight & Scottish borders and Scottish Highlands. These are clearly displayed in the checkout and are calculated depending on the amount of goods ordered and your shipping postcode.

Postcodes which will incur additional charges and cannot guarantee next day delivery include: HS1-9, IV1-3. IV4-36, 40 & 52-54, IV41-49, 51 & 55-56, KA27, KA284, KW1-3 & 5-14, KW15, KW16-17, PA20-49 & 62-77, PA60, PA61, PA78, PH17- 26, PH30 -41, PH42, PH43, PH44, PH49-50, ZE1, ZE2-3, BT21-26, 29-35, 38-46, 49-61, 66-73, 75-91, BT47-48 62-55, BT74 92-94, IM1-9 & 99, TR21-25

Prices to these regions will be as follows: Up to £48.99: Delivery will cost £30. From £49 to £99.99: Delivery will cost £28.50. From £100 to £249.99: Delivery will cost £25. Over £250: Delivery will cost £20.

Machine Deliveries

Delivery On All Machines Will Usually Be Between 2-14 Days After Payment Is Received.

Depending on the machine, some can take longer to supply than others if they are less common or require specific functions or customisation. In any case, after any machine purchase, you will be contacted to discuss and arrange delivery and installation.

If you need exact time periods for delivery to be accepted, please call 0800 865 4444


E-mail or call the helpline on 0800 865 4444


Any opened or used consumables will not be accepted for refund or exchange. In regard to returning accessories (non-food & drink products), if you wish to return goods which are not faulty we will accept returns up to 14 days after you have received delivery (for reference, received time for the goods starts from the date you have signed for the goods). The signature from the carrier service is recorded for reference. The goods must be UNUSED, UNOPENED and in the same condition in which they were delivered. We reserve the right to charge a 15% commission fee for refunding any money and there will be a Re-Stocking & Handling fee of up to £20 depending on the product. Please Note The cost and responsibility of returning non faulty or unwanted goods will also be the responsibility of the customer. We will only issue the refund once the goods are returned to us and we have agreed that the goods and packaging are in a satisfactory re-sellable condition and have not been used. Whilst we will make every attempt to remedy this type of situation, we must emphasise it is everyone's interest to ensure the correct items are being ordered and are suited for your particular requirements.

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